Whether you have a question about our plush collection, need help with an order, or simply want to share a smile, the Soft Plush World team is here for you.

Please don’t hesitate to reach out — we’re always happy to help.

Customer Service Hours

Monday to Friday: 9:00 AM – 7:00 PM PST

Saturday & Sunday (Live Chat Only): 9:00 AM – 1:00 PM PST

Contact Details

📍 Address:

Soft Plush World

650 California St F7, San Francisco, California 94108, United States

📞 Phone: ‭(650) 564-4705‬

✉️ Email: teams@softplushworld.com

We genuinely value your feedback — whether it’s about a plush you love or your experience with us. Every message helps us grow and bring more warmth, joy, and softness to your world.